Below is a list of our most commonly asked questions. If you can't find the answer to your question here please feel free to Email Us, or fill out our inquiry form on our Ordering Page!

Can I customize my invitations or announcements?
Can I change the fonts and colors used?
When should I order my wedding invitations?
When should I mail my wedding invitations?
When should I order Wedding Programs?
What is included in the prices?
Why is there a separate assembly charge?
Is assembly difficult?
Do you offer addressing?
Can I order samples of the designs in your galleries?
Is there a minimum order? Do I have to order in increments of 50?
How does the ordering process work?
What type of payments do you accept?
Do I have to pay before I receive my order?
What is the turn around time after my final approval?
After I receive my final proof can I change anything?
What shipping methods do you use?
Can you do rush orders?
Do you use recycled papers?

Can I customize my invitations or announcements?
Absolutely. We encourage our customers to use their creativity and collaborate with our artists to create unique invitations and announcements. You can alter a design in one of our galleries, or we can work with you to create an entirely new design personalized for your needs.

Can I change the fonts and colors used?
Yes. We have a wide range of colors of cardstock, paper, and ribbon, with which we can customize the colors on any of our designs. We have some of our favorite invitation fonts shown on our website on our Font Page. We have hundreds more that are not shown, so if you don't see what you are looking for, please ask us!

When should I order my wedding invitations?
Ideally, the ordering process should begin as soon as you know your wedding date, ceremony and reception locations, and approximate number of guests being invited. Especially for custom orders, the designing of the invitations is the most time consuming part, not the actual printing. The earlier we can get started on your order, the better. We prefer to take orders at least eight weeks before the date you need them in hand.

When should I mail my wedding invitations?
Typically, wedding invitations should be mailed at least six weeks before the wedding. However, if you have a lot of guests coming in from out of town, eight weeks is a better time frame.

When should I order Wedding Programs?
The ordering process for programs should begin at least four weeks before you need them in hand.

What is included in the prices?
Each design has a price list that you can access from its gallery page. The prices listed are for the design as it is shown on that page. Unless noted on the pricing page, invitations include blank double envelopes with a lined inner envelope. If changes are made that will require more expensive materials (for example, using a metallic cardstock or handmade paper instead of basic cardstock), then we will adjust the price accordingly.

Why is there a separate assembly charge?
To be more flexible, we offer our products both unassembled or fully assembled. Many of our clients like to save money by doing the assembly themselves, and others prefer to save time by having us do the assembly for them.

Is assembly difficult?
It depends largely on the design of the invitation. Some designs require that ribbons be tied around or through invitations and programs. Some will have to be folded. Some will have layers that need to be adhered together with double-sided tape. Invitations will arrive with score lines and hole punches where necessary, and all ribbons will be cut to size.

Do you offer addressing?
Yes. We can custom print mailing addresses and/or envelopes as well as return addresses in a coordinating font to that on your stationery.

Can I order samples of the designs in your galleries?
Yes. Go to the Ordering Page to order samples. Samples will appear exactly as they are shown in the main photograph on each gallery page. Your first two samples are complimentary. Each sample after that is $5.00.

Is there a minimum order? Do I have to order in increments of 50?
No, there is no minimum order. Our prices are listed in increments of 50 just as guidelines, but you may order in any quantity. Keep in mind that the price per piece goes down the larger the quantity.

How does the ordering process work?
1. First Contact: Fill out an inquiry form on our Ordering Page, or email or call us and tell us what you want to see! We are happy to send samples of any of our designs, along with paper and ribbon swatches that might work well with your event. The first two samples are free, and they are $5.00 each after that.

2. The Design Process: Once you receive the samples and choose a design, we will collect all of your vital information: wording for you invitations (and/or other accessories) font choices, paper and ribbon selections, etc. Then we will begin the design process. We will start by putting together some initial layouts, which we will email you in the form of Adobe Acrobat files. That way, you will see exactly how each piece will look in your fonts and color selection. You can send us as many revisions during the email process as you would like. This process typically lasts two to four weeks.

3. The Proof: Once you are satisfied with the layouts we have emailed you, we will mail you a proof of your design. This will include any accessories and enclosures that you might need and will look exactly as the final product will look.*

4. The Paperwork: With the proof, you will receive an approval form to fill out and mail or fax back to us. Once we receive the approval, we will order your supplies, if necessary, and begin printing. From the time we get the approval, we usually need three to four weeks to print and ship your order.

*We apologize that we cannot send proofs with raised printing. For raised printing orders, all text will be printed flat on the proofs, and raised on the final product.

What type of payments do you accept?
We accept personal checks, cashiers' checks, money orders, cash, or credit cards through PayPal. If you wish to pay through PayPal, we will send your an email with the appropriate link to access PayPal once your order has been confirmed.

Do I have to pay before I receive my order?
We require that you pay 50% of the total cost before we start printing. When you recieve your final proof, an approval form must be submitted to us with this payment before we begin printing. The balance will be collected once the order is sent to you.

What is the turn around time after my final approval?
Once we have received your written approval and payment, we will order your materials and start printing, and your order will generally be shipped within three to four weeks.

After I receive my final proof can I change anything?
Yes. If they are minor changes such as typos, then we will make the changes and email you a new version of the layout. If there are major changes like different papers, ribbons, or big layout changes, we will mail you an entire new set of proofs.

What shipping methods do you use?
We ship all packages through FedEx; you can choose whether you would like Ground, 2 Day, or Overnight. We insure all packages for their full value, and a signature will be required for FedEx to leave a package. While we do our best to assure that your invitations (and/or programs, etc.) will arrive unharmed and in a timely fashion, we cannot be held responsible for any issues or delays that occur during shipping, either from our suppliers to us or from our office to your home. We encourage our clients to submit their approval as soon as possible in case there are any unforseen problems.

Can you do rush orders?
Yes. For designs in our galleries we can take orders up to two weeks prior to the date you need your invitations or programs, and possibly even less depending on the complexity and size of the order. There is an extra 20% charge for rush orders plus any expedited shipping charges that may be accrued.

Do you use recycled papers?
Yes--whenever possible, we use recycled products, and we strive to recycle as much unused product as possible in our studio. Our standard white and ivory cardstocks and papers are all 100% post-consumer fiber, and they are FSC, Green-E, and Chlorine Free Certified.

Didn't find the answer to your question? Please Email Us, or fill out our inquiry form on our Ordering Page!